Manifest
Refund Policy
Last updated: 2026-10-14.v1
1. In short
You can ask for a refund within 7 days of your first charge, no reason needed. After that, cancel anytime in Account to stop future charges; you keep access until the end of the paid period.
2. How to ask
Write to [email protected] from the email you used to subscribe, with the subject "Refund". No justification needed. We reply within 3 business days.
3. What happens to your access
Full refund: ends access to the full stories right away, and nothing else is charged.
Partial refund (when agreed with you, for example for a technical problem during part of the period): your access does not change, you keep listening until the end of the paid period and the subscription continues as normal unless you cancel.
4. When the money comes back
Refunds are issued by Stripe to the same card or wallet used for the payment and usually appear within 5 to 10 business days, depending on your bank. We return the amount in US dollars; if your bank converted it to another currency, the exchange difference may vary.
5. Renewals
The 7-day window counts from the first charge of the plan. Renewal charges are not refunded automatically: to avoid them, cancel in Account before the renewal date. If a renewal was charged and you believe it was a mistake, write to support: we review case by case.
6. One-time purchases
One-time purchases, such as narration in your own voice, follow the same 7-day window, counted from their charge. The refund removes the extra from your account.
7. Legal rights
This policy does not reduce consumer rights granted by the law of your country, such as the right of withdrawal for online purchases (in Brazil, 7 days under article 49 of the Consumer Protection Code).